City of Cape Town
Report a fault to the City
ERC does not log the fault for you and does not see the City's reference. These links open the City's own channels. For danger, call 10111 or 112. This page is not an emergency service.
- All City service requestsPotholes, lights, leaks, refuse and the rest. You log it on the City's own form and get their reference.
- How the City form worksThe City's page for a C3 service request, including the call centre if the site is down.
- Water and sewerCall 0860 103 089, SMS 31373, or email water@capetown.gov.za. WhatsApp 060 018 1505.
- Potholes and stormwaterCall 0800 656 463 or email Transport.Info@capetown.gov.za.
- ElectricityEmail power@capetown.gov.za or SMS 31220. WhatsApp 060 018 1505.